INFORMATION TECHNOLOGY

Telephone and Video Services

Telepresence and Videoconferencing

Videoconferencing and telepresence calls may be scheduled between DKU and collaborators at Duke and other institutions worldwide. Equipment is available to support point-to-point video calls; in addition, bridge services are available for multi-party calls if required.  A software client (Cisco Jabber Video for Telepresence, formerly known as Movi) is also available to allow telepresence connections from a Windows or Macintosh personal computer. 

Please contact DKU IT at least five business days ahead of the planned call; please provide information on the conferring parties including contact information, as DKU IT will need to verify with their IT/audiovisual support staff that they have access to compatible equipment.  (Typically this includes a codec or other equipment to support SIP-based telepresence or videoconference calls.)

WebEx Conferencing

DKU faculty and staff may request a Cisco WebEx account for web conference meetings.  WebEx users can communicate by audio, video and/or through sharing documents or a computer desktop among multiple participants.  You can invite participants from within DKU, Duke, or anyone worldwide via their email account, and a simple web-based client provides them access to all aspects of a WebEx meeting.  WebEx accounts for DKU make use of Cisco voice over IP (VoIP) technology for the audio portion of all calls; at this time, dial-in phone numbers (WebEx Audio) are not available for DKU use.  VoIP calls are handled through your computer, not a telephone.  While you can use your laptop speakers/microphone, for best sound quality we strongly recommend using a headset or earphones/mic for best audio quality.

Telephony Services

Voice over IP [VoIP] phones are installed in offices and selected public locations.  These phones connect to the China Telecom national phone network and will also offer non-cost, Internet-based dialing to Duke campus phone numbers.  For information about services that will be delivered through Duke’s Cisco VoIP phone service, please contact DKU IT