Keeping the campus connected: New tools for the online community | Duke Kunshan University

Keeping the campus connected: New tools for the online community

Live online audio or video conferencing

Zoom Pro

Zoom conferencing platform is available for all DKU faculty, students and staff.

This tool will provide assistance in remote teaching/learning, conferencing and collaboration, especially during this difficult time. Now that Zoom is the preferred and supported video conferencing tool, you can get support from Duke/DKU support team. Visit the Zoom instruction page for more details.

 

Secure DKU Remote Network Access

DKU VPN

DKU VPN provides the ability for DKU faculty, students and staff to establish a secure tunnel from their computers/devices to the DKU network. Visit the DKU VPN setup page for more details.

 

Team Instant Messaging and Collaboration

Microsoft Teams is the hub for team collaboration in Office 365 that integrates the people, content, and tools your team needs to be more engaged and effective.

With Microsoft Teams on your PC, Mac, or mobile device, you can:

  • Pull together a team.
  • Use chat instead of email.
  • Securely edit files at the same time.
  • See likes, @mentions, and replies with just a single tap.
  • Customize it by adding notes, web sites, and apps.

Visit the Microsoft Team instruction page for more details


How to Get IT Support

To better serve our now globally dispersed community as online remote activities startup, DKU IT, under the leadership and in partnership with Duke OIT, are now offering expanded and enhanced IT support services.

Combined HelpDesk to support DKU Community around the clock and around the globe;

Newly added a 400 toll free number: 400-816-7100 for China based community;

Coverage: Mon – Fri, 8am – 8pm, DKU IT, rest of the day/night, Duke OIT

IT Helpdesk Hotline:

400-816-7100 (0512- 3665-7100): for China based faculty/staff/students

(+1) 919-660-1810: for US based faculty/staff/students

International based faculty/staff/students can use either option (recommend using tools like Skype calling)

Live Chat:  https://oit.duke.edu/help

Email:  service-desk@dukekunshan.edu.cn