Amenities & Services | Duke Kunshan University

Amenities & Services


    Amenities & Services

    Covered Bicycle Storage

    Covered bicycle storage is available on the field side of Student Residence Hall Block 4.

    DKU ePrint

    These scan/copy/print machines, maintained by DKU IT (, are available in each residence hall.

    Drinkable Water

    Safe drinking water is available in each residence hall. In the Conference Center, there is an in-room faucet labelled drinking water. In the Student Residence Hall, there is an in-suite faucet labelled drinking water. In the offsite residence halls, there are water dispensing machines on each floor that provide safe drinking water. The water is tested regularly by DKU Housing (

    Facilities Work Requests


    For these issues to be addressed as soon as possible, complete a maintenance request in Mercury.

    Urgent – Business Hours

    Business hours are 9:00 AM – 5:30 PM, daily Monday – Friday.  If the issue is urgent, call the Campus Services Desk at +86 (0512) 3665.7111.

    Urgent – After Hours

    If the issue is urgent and outside business hours, call the Campus Emergency Hotline at +86 (0512) 3665.7110.


    Housekeeping staff, supervised by DKU Housing (, work in each of our residence halls to remove trash from trash rooms, keep common areas clean, and to clean public restrooms daily.

    Indoor Air Control

    Central air conditioning, heat, and air filtration systems are installed in each residence hall. Air quality tests are conducted regularly by DKU Housing (

    IT Work Requests

    Technology issues (e.g., internet, printers, etc.) can be reported by calling the DKU IT Help desk at (0512) 3663.7100 or emailing


    Laundry facilities, maintained by DKU Housing (, are available in each residence hall. Some machines accept tokens purchased at the mini-mart, while others allow for direct WeChat Pay. If you prefer to air dry, there are drying racks in the laundry rooms.

    Mail & Packages

    DKU Campus Services ( coordinates mail and package services.

    Medical Accommodations

    A student requesting special room accommodations should email Residence Life to begin the review process by the deadline posted in the calendar and/or in the email about the applicable room assignments process. Approved requests are accommodated on a space availability basis.


    Mini-refrigerators are available to rent, from DKU Housing (, by residents of the Conference Center and Student Residence Hall. To rent one, fill out the Rental Refrigerator Agreement in Mercury. Offsite residence hall residents have access to the leased property’s refrigerators located either in room or in common areas. Mini-refrigerators aside from those rented from DKU Housing are prohibited.

    Safe Deposit Box

    Safe deposit boxes are available to Scholars Hotel students only.

    Space Reservation

    The spaces below are available for reservation by students.  Any spaces within the residence halls not listed below are not available for reservation.  Email to make a reservation request and be sure to include the start date and time, end date and time, and the specific location you’d like to reserve:

    • Canadian International School of Kunshan (CISK)
    • Conference Center (CC)
    • Scholars Hotel (SH)
      • 1401 Student Center – Main Room
      • 1401 Student Center – TV Room
      • 1403 Meeting Room
      • 1408 Game Room
    • Student Residence Hall (SRH)
      • Kitchen
    • Talent Apartments (TA)

    Waste Disposal

    Both recycling and trash receptacles are provided in each bedroom. Near each room, there’s an area for collection and disposal of both recyclable products and trash, which you are expected to sort accordingly.